‘Urgent!’
said the paper the came to my desk at 6 PM
just as I was packing up to leave. At last! It was early days in my working
career and, hitherto, I had not had that feeling of importance that comes to a
person who has to urgently do something for his office. Maybe it was not that
special glow that one gets when one has saved a child from a burning house but
it came close to it.
I
sat till 8 PM working out the prices
to be charged for the products that a new customer had sought from us, left the
paper on my boss’ table and left home feeling like a knight would probably feel
after vanquishing a dragon. Unlike the knight, however, it is not given to
lowly junior managers to know what the result their efforts had had but that
knowledge did little to diminish the feeling of accomplishment I felt that day.
Little
did I know that over the next one year I would have a lot of such wonderful
occasions. I was working for a boss who was very generous when it came to
distributing that special feeling of importance among all his subordinates. If
he had a note to dictate to his typist after office hours, he ensured that his
entire staff sat late with him and enjoyed the pleasure of feeling the
satisfaction of doing urgent work. What is more, he also had this generous
habit of calling you to discuss mundane matters just as you are about to leave
so that you had ample opportunity to feel that glow. Suffice to say that within
six months that special feeling had become so ordinary that I no longer felt
like looking down my nose at people who were too unimportant to be kept late in
office. How true is it that ‘Familiarity breeds contempt’.
The
same boss was also the person who rid me of the unnatural respect for the
words, ‘The boss is in an important meeting’. I was once in his room and he was
in an expansive mood that day talking of how he cracked CA in his long gone
youth. His PA pinged him about some phone call from one of the manufacturing
units and he snapped into the phone, ‘Don’t you know I am in an important
meeting? Ask him to call half-an-hour later!’ So, now I know all about
important meetings!
So,
a year into my working life and with all my illusions about urgent papers and
important meetings totally gone, I received a reasonably massive file with the
same superscription “Urgent’. I opened that file lackadaisically and quickly
browsed through it. When I reached the last page my eyes opened wide in
surprise. It was the same paper about costing of products that I had sat late
for the first time and put up! All that had happened with that paper was that
it had traveled up and down my office, seen more people there than I had and
returned to me for review. That must have been one patient customer if he was
still waiting for the prices of those products!